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Featured

Call Center Operations Manager

at Masseuse Massage

This is a Full time job

South Melbourne, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Amazing Culture - Great people with great attitudes towards work and life!
  • South Melbourne Location - Stone throw away from the heart of Melb. CBD!
  • Rapidly growing business - Plenty of opportunities to make your mark and grow!
Masseuse Massage Chairs needs a hands-on Call Center Operations Manager that can take our systems and processes to the next level!
Listed six days ago

Membership Systems & Insights Manager

at Melbourne Cricket Club

This is a Full time job

East Melbourne, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Join us to lead the transformation of the club services and membership systems
  • Great staff benefits
  • Critical senior leadership role with project/ strategy experience
Membership Systems & Insights Manager || Senior Leadership Role ||
6d ago
Listed two days ago

Workforce Planning Manager

at Datacom

This is a Full time job

Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Collect interpret, and evaluate workforce metrics to provide data-driven insight
  • Hybrid working environment – WFH and the Datacom office
  • Work across business strategy, forecasting and workforce behaviour
Join Datacom and focus on analysing, forecasting, & planning workforce supply/demand, for our talent requirements within a contact centre environment
2d ago
Listed twenty one days ago

Workforce Planning & Optimisation Manager

at UniSuper Management Pty Ltd

This is a Full time job

Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Super Fund of the Year 2023
  • Play a crucial role in US's customer experience strategy
  • Make a significant impact on the productivity of our workforce
Maximise operational agility & productivity of a workforce through short, medium to longterm workforce forecasting models,capacity & resource planning
21d ago
Listed eighteen days ago

Call Center Operations Manager

at Masseuse Massage

This is a Full time job

South Melbourne, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Amazing Culture - Great people with great attitudes towards work and life!
  • South Melbourne Location - Stone throw away from the heart of Melb. CBD!
  • Rapidly growing business - Plenty of opportunities to make your mark and grow!
Masseuse Massage Chairs needs a hands-on Call Center Operations Manager that can take our systems and processes to the next level!
18d ago
Listed one day ago

Customer Service Manager

at Hinchen Recruitment Group

This is a Full time job

Dandenong, Melbourne VIC
$175,000 package + 10% STIs pa
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Outstanding Contact Centre leadership opportunity
  • $175,000 package + 10% STIs pa
  • ASX 100 - Iconic Market Leader
Strategic & proactive CCM role- Operating as the VOC, you'll lead the charge to deliver an exceptional CX and nurturing a high performing team culture
1d ago
Listed two days ago

People Performance Manager

at Toyota Finance Australia

This is a Contract/Temp job

Scoresby, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Work for a leading, innovative and well-respected global brand
  • Fantastic staff benefits and career development opportunities
  • Supportive management and training provided to set you up for success
Toyota Finance Australia has a 12 month fixed term opportunity for an experienced People Performance Manager to join our team.
2d ago
Listed twenty three days ago

Customer Success & Quality Assurance Manager

at Adflex Marketing

This is a Full time job

Richmond, Melbourne VIC
$90,000 – $100,000 per year
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Flexible home/office balance
  • Join a great team environment
  • On-going training and support provided
You will coordinate the activities and performance of the customer service team and provide a point of escalation for serious customer enquiries.
23d ago
Listed twenty nine days ago

Contact Centre Manager (Telesales)

at Peters Ice Cream

This is a Full time job

Mulgrave, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Successful business with a portfolio of iconic Australian brands
  • Hybrid work model with two days work from home
  • Great team culture
Exciting opportunity for a passionate and energetic leader to lead our national telesales centre, supporting our direct delivery and field sales teams
29d ago
Listed twenty six days ago

Knowledge Management and Quality Assurance Team Leader

at McMillan Shakespeare

This is a Full time job

Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • 3 days office, 2 days from home
  • Provide strategic advice and analysis
  • High performing, collaborative and supportive team environment
Enhance the Call Centre efficiency through the identification of process/guidelines improvements to deliver an exceptional customer experience. Hybrid
26d ago
Listed twenty days ago

Workforce Management Specialist

at CPM Australia

This is a Full time job

Wantirna South, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Join Australia’s leading field sales and marketing agency
  • Full paid training and induction provided
  • Great culture & collaborative team
Exciting opportunity for an experienced Workforce Management Specialist to join a brand-new Contact Centre program!
20d ago
Listed fourteen days ago

Client Care Manager

at Animal Emergency Australia

This is a Part time job

Hawthorn East, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Pet well-being discounts (including discounted treatments and products)
  • Brand new, purpose-built hospital!
  • Discounted gym memberships (Fitness Passport)
Animal Emergency Service are seeking an adaptable and passionate Client Care Manager for our brand-new Hawthorn East hospital!
14d ago
Listed six days ago

APS6 National Contact Centre Outbound Campaign Manager

at National Disability Insurance Scheme

This is a Full time job

Richmond, Melbourne VIC
$93,196 to $103,035 (plus 15.4% superannuation)
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Generous leave and superannuation entitlements, yearly salary advancements
  • Flexible working arrangements that support a positive work life balance,
  • Enjoy a safe and respectful workplace with a friendly and inclusive culture
An exciting opportunity for an APS6 Outbound Campaign Manager to join our National Contact Centre.
6d ago
Listed six days ago

APS6 National Contact Centre Outbound Campaign Manager

at National Disability Insurance Scheme

This is a Full time job

Dandenong, Melbourne VIC
$93,196 to $103,035 (plus 15.4% superannuation)
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Generous leave and superannuation entitlements, yearly salary advancements
  • Flexible working arrangements that support a positive work life balance,
  • Enjoy a safe and respectful workplace with a friendly and inclusive culture
An exciting opportunity for an APS6 Outbound Campaign Manager to join our National Contact Centre.
6d ago
Listed eight days ago

Customer Service Manager

at Pace VIC

This is a Full time job

Bayside & South Eastern Suburbs, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Great opportunity for an experienced change management professional
  • Propel your career in a pivotal role, influencing strategy and leading a team
  • Background in hardware, consumer goods or building supplies ideal
Seeking a Customer Service Manager to lead a dynamic team, drive process improvements and change management in a thriving industry.
8d ago
Listed twenty four days ago

Dialler Operations Manager

at iSelect Ltd

This is a Full time job

Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Dynamic stakeholder collaboration opportunities
  • Engage with cutting-edge Genesys Pureconnect Technology
  • Hybrid model of working from our CBD office 3 days a week and 2 days from home
Join our team as primary technical support for Contact Centre operations. Enhance efficiency, manage stakeholders, and drive process improvements
24d ago
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